Privacy Policy

Find out more information about Travel Queen Privacy Policy takes your privacy seriously. Our website is intended for
use by residents of the UK who are over 18 years of age.
This Privacy Statement sets out how we comply with European Union data
protection requirements. This applies to the entire web site. Any changes to
these policies will be notified to you on the web site homepage and will be
included in the updated Privacy Statement.
You can also access this Privacy Statement via our homepage and from the
bottom of every page by clicking on the appropriate link.
You can visit us on the web without identifying yourself or revealing any
personal information. Once you choose to provide us with any information by
which you can be identified, then you can be assured that it will only be used
in accordance with this Privacy Statement.
What we collect
We receive and store any information you enter on our website or give us in
any other way. This includes information that can identify you ("personal
information"), including your first and last name, telephone number, postal
and email addresses, fax number, and, if you make a reservation through our
site, credit card information (such as credit card number, cardholder name,
and expiration date). We also may request information about your hotel room
preferences, loyalty, frequent flyer and/or car rental programme information.
You can choose not to provide information to us, but in general some
information about you is required in order for you to register as a member;
purchase products or services; complete a traveller profile; participate in a
survey, competition or promotion; ask us a question; or initiate other
transactions on our site.
When you make a reservation for someone else through,
we will request personal information and travel preferences about that
individual. You should obtain the consent of other individuals prior to providing
us with their personal information and travel preferences, as any access to
view or change their information will be available only through your account.
We may also ask you to provide us with information regarding your personal
or professional interests, demographics, experiences with our products, and
contact preferences in order to provide you with further correspondence about
our products and services.
We may collect and process the following data about you:
 Details of your visits to our website and the resources that you access,
including, but not limited to, traffic data, location data, weblogs and
other communication data.
 Information that you provide by filling in forms on our website, such as
when you registered for information or make a purchase.
 Information provided to us when you communicate with us for any
We require this information to understand your needs and provide you with a
better service. We may use the information to improve our products and
services and for research purposes.
We take full responsibility for ensuring that proper security measures are in
place to protect your information. We must pass the information on to the
relevant suppliers of your travel arrangements such as your tour operator,
airlines, hotels, transport companies etc. The information may also be
provided to security or credit checking companies, public authorities such as
customs/immigration if required by them, or as required by law.
If you make use of any social media features on our website, the social media
provider may send us information in line with their policies That information
may include your name, profile picture, gender, friend lists and any other
information you have chosen to make available. Information regarding hotel
recommendations or any Travel Queen savings or discounts exchanged
between you and your friends may also be shared. Please note that, if you
have Facebook/Twitter friends who are using Travel Queen, they may also
have shared information about you with us through Social Media. If you wish
to prevent that sharing, you can do so by editing your Social Media privacy
settings or the relevant settings/preferences for other social media providers.
Calls to and from our customer service help desk may be recorded or
monitored for the purpose of quality control and for staff training. Call
recordings will be maintained as long as reasonably necessary and will then
be deleted. Any personal information obtained from you during the call will be
treated in accordance with the provisions of this Privacy Policy.
Who we share the information with
Where your holiday is outside the European Economic Area (EEA), controls
on data protection in your destination may not be as strong as the legal
requirements in this country. We will not however, pass any information onto
any person not responsible for part of your travel arrangements. This applies
to any sensitive information that you give to us such as details of any
disabilities, or dietary/religious requirements. (If we cannot pass this
information to the relevant suppliers, whether in the EEA or not, we cannot
provide your booking. In making this booking, you consent to this information
being passed on to the relevant persons.)
Credit & Debit Card Details
All credit card information and personal information is encrypted as it is
passed between your browser and our web site. When you make a booking
your initial payment is cleared using the information you provide. Your credit
card number is not held in our database.
We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect on line.
Other web sites
Our web site may contain links to enable you to visit other web sites of
interest easily. However, once you have used these links to leave our site you
should note that we do not have any control over that other web site.
Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not
governed by this Privacy Statement. You should exercise caution and look at
the Privacy Statement applicable to the web site in question.
Please also see details on our use of cookies.
Travel Queen Cookie Policy
Most websites you visit will use cookies in order to improve your user
experience by enabling that website to ‘remember’ you, either for the duration
of your visit or for repeat visits. Cookies are small text files stored on your
computer or mobile device to help ensure that you get the best possible
experience when you visit a website. A cookie is a piece of text which asks
permission to be placed on your computer’s hard drive. Once you agree, your
browser adds that text in a small file. It will contain some anonymous
information such as a unique identifier and the site name and some digits and
numbers. It allows a website to remember things like your preferences, helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs. A cookie in no way gives us access to
your computer or any information about you, other than the data you choose
to share with us. If you don’t want to receive cookies, you can modify your
browser so that it notifies you when cookies are sent to it or you can also
delete cookies that have already been set, but you need to be aware that
you might lose some functions of that website.
By using our website with your browser settings adjusted to accept all
cookies, we will take this to mean that you want to use our products and
services, and that you consent to our use of cookies and other
technologies as described in this Policy.
Types of cookie we use
1. Session Cookie
We use session cookies, which last only for the duration of your visit (your
'session') and are deleted when you close your browser. These simply
enable us to identify that the same person is moving from page to page.
2. Persistent Cookie
This Cookie using for repeat visits. Persistent cookies help our website
remember your settings when you revisit us and we don’t have to ask you
the question again next time you visit.
3. Third-party cookie
Third-party cookies enable visitors to our website to see and interact with
content such as videos and advertising provided to us by other companies.
The same cookies can also help us with website analytics.
4. Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your
interests. They are also used to limit the number of times you see an
advertisement as well as help measure the effectiveness of the advertising
campaign. They are usually placed by advertising networks with our
permission. They remember that you have visited a website and this
information is shared with other organisations such as advertisers. Quite
often targeting or advertising cookies will be linked to site functionality
provided by the other organisation.
5. Social networks Cookie
Social Networking Cookies allow visitors like you to share our pages and
content through third-party social networking websites like Facebook,
Twitter, or Google+ .
By using our website, you agree that we can place these types of
cookies on your device.
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